Refund Policy

At The Woobles US Shop, your happiness and confidence in your purchase are our top priorities. We stand behind the quality of our beginner crochet kits and strive to ensure every customer enjoys a seamless, worry-free shopping experience. This Refund Policy outlines our straightforward process for returns, exchanges, and refunds, designed to be fair, transparent, and easy to understand.


Eligibility for Refunds

60-Day Return Window

You may request a return or refund for any eligible item within sixty days of receiving your order. This generous timeframe gives you ample opportunity to evaluate your purchase and ensure it meets your expectations.

Condition Requirements

To qualify for a full refund, items must be:
  • In their original condition with all components included
  • Unused, unaltered, and with original packaging when possible
  • Accompanied by your order number or proof of purchase

We understand that learning to crochet is a journey. If you have started a project but are not satisfied, please still reach out to us. We are committed to finding a solution that works for you.

Non-Eligible Items

The following items may not qualify for a standard refund:
  • Digital products or downloadable content once accessed
  • Gift cards or store credit purchases
  • Items damaged due to misuse, neglect, or normal wear beyond evaluation
  • Final sale or clearance items, if clearly marked at time of purchase

If you are unsure about an item's eligibility, our support team is happy to help clarify.


How to Request a Refund

Step 1: Contact Our Support Team

Initiate your refund request by emailing us at service@thewooblesusshop.com. Please include:
  • Your order number
  • The item(s) you wish to return
  • A brief explanation of the reason for your request
  • Photos if the item arrived damaged or defective

Step 2: Receive Return Instructions

Our team will review your request and provide personalized return instructions, including a return authorization if required. We aim to respond to all refund inquiries within one business day.

Step 3: Ship Your Return

Package your items securely and ship them to the address provided in your return instructions. We recommend using a trackable shipping method and retaining your tracking number for reference. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 4: Inspection and Processing

Once we receive your return, our team will inspect the items to confirm eligibility. You will be notified when your return has been processed and your refund initiated.


Refund Processing Timeline

Standard Processing Time

Refunds are processed within five to ten business days after we receive and approve your return. This timeline allows for thorough inspection and accurate processing of your request.

Payment Method Considerations

  • Credit or Debit Cards: Refunds are issued to the original card used at checkout. Please allow additional time for your financial institution to post the refund to your statement, typically three to seven business days after processing.
  • Store Credit or Gift Cards: Refunds issued as store credit are typically available immediately upon processing.
  • Alternative Payment Methods: Refunds to other payment methods will follow the processing timelines of the respective provider.

Partial Refunds

In certain situations, a partial refund may be issued:
  • If only part of an order is returned
  • If items show signs of use beyond normal evaluation
  • If return shipping costs are deducted where applicable

Our team will communicate transparently about any adjustments before finalizing your refund.


Exchanges and Store Credit

Easy Exchanges

If you prefer an exchange over a refund, we are happy to help. Simply indicate your preference when contacting our support team. Exchanges are subject to product availability and may require a new order if the desired item is out of stock.

Store Credit Option

For added flexibility, you may choose to receive store credit instead of a refund to your original payment method. Store credit is issued electronically, never expires, and can be applied to any future purchase on thewooblesusshop.com.

Price Adjustments

If an item you purchased goes on sale within fourteen days of your order date, contact us and we may issue a partial refund for the price difference. This courtesy applies to regular-priced items only and excludes promotional bundles or limited-time offers.


Damaged, Defective, or Incorrect Items

Our Responsibility

If your order arrives damaged, defective, or with incorrect items, we sincerely apologize and will make it right at no cost to you.

Reporting Issues

Please contact us within seven days of delivery if you receive:
  • Items that are damaged or defective
  • Missing components from your kit
  • Incorrect items or quantities

Include photos of the issue and your order number to help us resolve your case quickly.

Resolution Options

For qualifying issues, we will:
  • Ship replacement items promptly at no additional charge
  • Issue a full refund including original shipping costs if preferred
  • Provide store credit with a goodwill bonus for the inconvenience

Your satisfaction is essential, and we go above and beyond to correct any errors on our end.


Cancellations and Order Changes

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders can be cancelled free of charge before they enter the fulfillment stage. Once an order has shipped, cancellation is no longer possible, and you may initiate a return instead.

Address or Item Changes

We understand that plans change. If you need to update your shipping address or modify items in your order, reach out to us promptly. We can accommodate most changes before your order is processed for shipment.


International Orders

Global Refund Support

Our refund policy applies to all orders worldwide. International customers follow the same return process as domestic customers, with refunds issued in US Dollars to the original payment method.

Customs and Duties

Please note that import duties, taxes, or customs fees charged by your country are the responsibility of the customer and are non-refundable. These fees are not collected or controlled by The Woobles US Shop.

Return Shipping for International Orders

International customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable and insured shipping method to protect your return shipment.


Frequently Addressed Scenarios

Changed Your Mind

No problem. If you simply decide a kit is not right for you, you may return eligible items within the sixty-day window for a full refund.

Gift Purchases

If you received a Woobles kit as a gift, the original purchaser may initiate a return or exchange. Store credit can be issued to the gift recipient with verification of the order details.

Multiple Items in One Order

You may return some or all items from a single order. Refunds will be calculated based on the items returned and any applicable shipping adjustments.

Promotional or Discounted Orders

Refunds for orders placed with promotional codes or discounts are calculated based on the actual amount paid. Store credit or exchanges retain the original discount value where applicable.


Contact Our Refund Support Team

We are here to make your refund experience as smooth as possible. For any questions about this policy or assistance with your return:

  • Email: service@thewooblesusshop.com
  • Include: Your order number, item details, and reason for request
  • Response Time: We aim to reply within one business day
  • Dedicated Support: Our team is trained to handle refund requests with care, efficiency, and empathy


Policy Transparency and Updates

This Refund Policy is designed to be clear, fair, and customer-focused. We reserve the right to update this policy periodically to reflect improvements in our services or operational changes. Any updates will be posted on this page with a revised timestamp. We encourage you to review this policy occasionally to stay informed about your rights and our commitments.


Our Promise to You

At The Woobles US Shop, we believe that shopping for crafting supplies should be joyful, not stressful. Our refund policy reflects our dedication to your peace of mind. We want you to feel confident trying something new, knowing that we stand behind every kit we send.

If your experience ever falls short of our high standards, we want to hear from you. Your feedback helps us grow, improve, and continue building a community where every creator feels valued and supported.

Thank you for trusting us with your crafting journey. We are honored to be part of your creative story and look forward to helping you bring your crochet visions to life, with support every step of the way.