Shipping Policy

At The Woobles US Shop, we believe that getting your beginner crochet kit into your hands should be as effortless as the crafting journey it inspires. This Shipping Policy outlines everything you need to know about how we process, ship, and deliver your order, with a commitment to transparency, speed, and care at every step.


Free Global Shipping on All Orders

We are proud to offer complimentary shipping to every corner of the globe. No minimum purchase required. No hidden fees at checkout. No exceptions. When you shop with us, free shipping is always included, because we believe great crafting supplies should be accessible to everyone, everywhere.


Order Processing Timeline

Standard Processing Time

All orders are carefully prepared and dispatched within one to three business days after payment confirmation. This allows our team to quality-check each kit, ensure all components are included, and package your order with care.

Processing During Peak Periods

During high-volume seasons such as holidays or promotional events, processing times may extend slightly. If any delays are anticipated, we will communicate proactively via email to keep you informed.

Order Confirmation

Immediately after placing your order, you will receive a confirmation email with your order details. Please review this information carefully and contact us promptly if you notice any discrepancies.


Delivery Timeline

Estimated Delivery Window

Once your order has been processed and shipped, please allow six to twelve business days for delivery. This timeframe applies consistently to all destinations worldwide, ensuring clear and reliable expectations regardless of your location.

Tracking Your Shipment

When your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package's journey. You can also log into your account on thewooblesusshop.com to view real-time order status and delivery updates.

Delivery Partners

We partner with trusted global carriers to ensure your order arrives safely and on time. Your package may be handled by multiple carriers during transit to optimize speed and reliability.


Expedited Shipping Options

Faster Delivery When You Need It

For customers who prefer to receive their kits sooner, expedited shipping options are available at checkout. These priority services offer accelerated processing and faster transit times.

Selecting Expedited Shipping

During checkout, simply choose your preferred expedited option. Available services and delivery estimates will be displayed based on your shipping address. Additional charges for expedited shipping will be clearly shown before you complete your purchase.

Expedited Order Processing

Orders with expedited shipping are prioritized in our fulfillment queue and typically processed within one business day, subject to inventory availability.


Shipping Address Requirements

Accurate Address Information

Please ensure your shipping address is entered correctly and completely at checkout. We are not responsible for orders delayed, lost, or returned due to inaccurate, incomplete, or undeliverable address information provided by the customer.

Address Changes

If you need to update your shipping address after placing an order, contact us immediately at service@thewooblesusshop.com. We can accommodate address changes before your order enters the fulfillment stage. Once an order has shipped, address changes cannot be made.

P.O. Boxes and Military Addresses

We ship to P.O. boxes and military addresses where supported by our carrier partners. Please note that certain expedited shipping options may not be available for these address types.


International Shipping

Worldwide Coverage

We ship to destinations across the globe. All international orders benefit from the same free shipping, processing standards, and customer support as domestic orders.

Customs, Duties, and Import Fees

For international shipments, please be aware that your country may impose customs duties, import taxes, or other fees upon delivery. These charges are the responsibility of the customer and are not collected or controlled by The Woobles US Shop. We recommend checking with your local customs office for details before placing your order.

Documentation and Compliance

We provide all necessary customs documentation to facilitate smooth international delivery. In rare cases, customs inspections may cause slight delays beyond our estimated delivery window.


Order Tracking and Delivery Updates

Real-Time Visibility

Stay informed every step of the way. Once your order ships, use your tracking number to monitor its progress from our warehouse to your doorstep.

Delivery Notifications

You may receive automated updates from our shipping partners regarding out-for-delivery status or delivery confirmation. Ensure your contact information is up to date to receive these notifications.

Missing Tracking Information

If you have not received tracking information within three business days of placing your order, please check your spam folder and then contact us at service@thewooblesusshop.com for assistance.


Undeliverable or Returned Packages

Failed Delivery Attempts

If a carrier attempts delivery but cannot complete it due to address issues, recipient unavailability, or local restrictions, the package may be held at a local facility or returned to us. Please monitor tracking updates and contact the carrier directly if action is required on your end.

Packages Returned to Sender

If a package is returned to us due to an undeliverable address, refusal of delivery, or failure to claim, we will contact you to determine next steps. Additional shipping charges may apply for reshipment.

Lost or Stolen Packages

If your tracking information shows delivery but you have not received your package, please contact us immediately. We will work with you and the carrier to investigate and resolve the situation promptly.


Shipping Restrictions and Limitations

Product Availability

All items listed as in stock on thewooblesusshop.com are available for immediate shipment. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a refund for the affected item.

Regional Restrictions

While we ship globally, certain products or promotions may have regional limitations due to carrier policies or local regulations. Any applicable restrictions will be clearly communicated at checkout.

Bulk or Wholesale Orders

For large quantity orders or wholesale inquiries, please contact our support team before placing your order. Special shipping arrangements and pricing may be available.


Packaging and Sustainability

Protective Packaging

Every order is packaged with care to protect your crochet kit during transit. We use durable, appropriately sized materials to minimize movement and prevent damage.

Eco-Conscious Practices

We are committed to reducing our environmental impact. Where possible, we use recyclable packaging materials and optimize package size to reduce waste and carbon footprint.

Gift Messaging

If you are sending a kit as a gift, you may include a personalized message at checkout. Your gift will be shipped without pricing information included in the package.


Contact Our Shipping Support Team

We are here to help with any questions about your shipment, delivery timeline, or shipping options.

  • Email: service@thewooblesusshop.com
  • Include: Your order number and a brief description of your inquiry
  • Response Time: We aim to respond to all shipping-related inquiries within one business day
  • Proactive Updates: If any issues arise with your shipment, we will reach out to you directly with solutions


Policy Updates and Transparency

This Shipping Policy is designed to provide clear, accurate, and up-to-date information about how we deliver your orders. We reserve the right to update this policy periodically to reflect improvements in our logistics, carrier partnerships, or operational practices. Any changes will be posted on this page with a revised timestamp. We encourage you to review this policy occasionally to stay informed about our shipping commitments.


Our Shipping Promise

At The Woobles US Shop, shipping is more than logistics – it is the first step in your crafting journey. We promise to process your order promptly, ship with care, and deliver with reliability, all while keeping you informed and supported.

We understand that when you order a crochet kit, you are excited to begin creating. We share that excitement and are dedicated to getting your kit to you as quickly and smoothly as possible. If we ever fall short of this promise, we want to know. Your feedback helps us improve and continue providing the exceptional experience you deserve.

Thank you for choosing The Woobles US Shop. We are honored to support your creative journey and look forward to seeing the beautiful things you will make.